Privacy Policy
Last updated: August 2026
Holdless ("we") is an independent call-assist service. We are not affiliated with, endorsed by, or connected to the Internal Revenue Service (IRS) or any government agency. This policy explains what we collect and how we use it.
Information we collect
- Email address — if you enter it to join our early-access waitlist.
- Phone number — if you sign up for the service, so we can call you back.
- Usage & analytics data — pages viewed and buttons clicked, collected via Google Analytics (including cookies and device/approximate-location signals) so we can understand demand and improve the product.
- Live chat messages — anything you type into our support chat, so we can answer your questions. Please don't share your Social Security number or specific tax details in chat.
How we use it
- To contact you about early access and to provide the service.
- To measure interest in the service and improve our website and ads.
What we don't do
- We don't sell your personal information.
- We never record the content of your call with an agent.
- We don't collect payment card details on this website.
Advertising & analytics
We advertise through Google Ads and use Google Analytics. Google may set cookies to measure ad performance. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage ad personalization in your Google Ad Settings.
Live chat support
Our support chat is provided by tawk.to, which acts as a data processor on our behalf and stores the messages you send. We use it only to respond to your questions. Please avoid sharing sensitive information such as your Social Security number or specific tax details in chat.
Your choices
To access or delete the information you've given us, email privacy@holdless.net and we'll take care of it.
The IRS provides free assistance directly at irs.gov and 1-800-829-1040.